Presale Policy

PRE-SALE POLICIES

The Presale section is where you can find the boncheshoes that we have been asked to bring back and are in the making. By buying here you already have your bonche insured. All products are separated with their total value, the delivery times of these models may vary depending on the design and this can take from 20 to 30 business days, once the products arrive at our facilities they will be sent as soon as possible. We are not responsible if manufacturing takes longer than agreed.

  • You must pay its total value to be able to separate your model.
  • Manufacturing delivery times are subject to change and we are not responsible for these times. It is important to take into account that the models are handmade and can take 10-30 business days.
  • At the time of making the separate deposit, and you want to cancel your purchase, there is no refund of the amount paid.
  • We will contact you when the product is ready to ship.
  • It is important to fill in your details correctly.

Frequent questions

What are the forms of payment allowed?

A. Credit, debit, KuekiPay, Mercado Pago, PayPal and Deposit cards.

To which destinations do you send and which parcel do you use?

A. We ship to the entire Mexican Republic and we handle different packages depending on the final destination. All orders receive tracking number.

Can I request a size or model change in my order?

A. As long as the order has not been assigned a tracking guide, any change or modification can be requested by sending a WhatsApp 999 549 0309, subject to availability and waiting time.

In how much time will my request be delivered?

R. The time to arrive depends on production time + shipping time.
Production times are usually 2-5 business days, which is from the moment we receive your order and prepare it to be shipped.
The shipping times by the parcel are 2-5 business days or 7 to 15 business days, depending on the shipping you chose. Sometimes there may be some delay due to external issues of www.boncheshoes.com and parcels such as climate changes, so we ask for your understanding if the situation arises.

How to ensure that my package is on the way?
A. You will be sent the guide number with which you can track directly from the official parcel portal (which we will also provide you) and you can see the tracking of your package.

Where they are located?
A. We are from Mérida, Yucatán; It is an online store, at the moment we have only one point of sale in Plaza San Angelo.

can i correct my
address if the package has already been sent?
R. Once the guide has already been made and processed,
any change or clarification is seen directly with
the parcel since Boncheshoes enters as is the
data provided by the client. It should be noted that this type of change in most parcels has an extra cost of between 80-120 pesos. Even if they are small changes such as modifying the house number until completely changing the shipping address. If the package is returned to Boncheshoes, the customer must pay for the cost of reshipment.

Can I cancel my Order?

R. Yes you can, as long as it has not been paid for or has been sent. For cancellations, an email should be sent as soon as possible to bonche.mx@hotmail.com, as the subject "Cancel Order No.".

How do you handle sizes?

A. All our products follow the MX / US structure where the MX size is in Mexican and the US size is its American equivalent.

Tip: The size in Mexican is the measurement in cm of the foot, that is, if you are a Mexican size 4 it is because your foot measures around 24 cm, which is equivalent to an American size 7.

Can I pay in cash?

A. Yes, by choosing the "deposit" option you can pay directly in oxxo, seven or pharmacy with the reference that the system gives you.

How many days do I have to pay in Oxxo?

A. Once the order is placed, you have 48 hours to make the payment, that is, 2 days.

To which account do I deposit in Oxxo?

A. When you place your order and select the "Deposit" option, the system will automatically give you the payment reference.

Where does my product go?
R. It arrives at the address that you indicate in Shipping Address when placing your order.

*Clarifications about shipments*

  • Preparation and shipping times may be delayed due to a high volume of orders or an extraordinary event such as a new collection launch, holidays, vacations or pre-sales.
  • In case of getting free shipping the guide is sent Standard by any parcel.
  • No all models come in Bonche box , if there are two or more models, it is likely that they come in a single box.
  • For shipments in Mérida there is only two tries of delivery, in the event that no one can receive the package, it will have to be collected in the store without refund of the shipping cost.
  • For shipments in the rest of the Republic we cannot be held responsible in case there is no one who can receive the package. If the package is returned to Boncheshoes, the customer must pay for the cost of reshipment.
  • In the event that the package does not match the address and the package is returned to Boncheshoes, the customer must pay for the cost of re-delivery.
  • In case of Bad weather delivery times tend to be delayed.
  • We are not financially responsible for lost or misdirected packages. incorrect if the error was on the part of the client.
  • Orders placed after 12 noon will be processed until the next business day.
  • Orders placed on Saturday or Sunday will be processed until Monday or the next business day.

Any other questions send an email to: bonche.mx@hotmail.com